International Shipping

No shipping during holidays and weekends. For exact dates, please refer:

holidays 2024

1. Please note that because of COVID-19, the flight departed from Taiwan may be affected. So it may take longer time to deliver.

*To some destinations, the postal service is suspended.

Track you package: https://www.17track.net/en

2. Please help provide recipient information, including correct name, address, email and local phone number to ensure successful delivery.

3. If the delivery is not successful because of unclear recipient information, the delivery fee will not refundable and you have to pay return shipping fee. We will refund when we receive the returned goods (not including the delivery fee). However, if we do not receive the goods, we would not be able to refund you. If the goods we received is damaged, you may not get a full refund.

4. If you are not available to accept delivery of your shipment, your courier may leave you a delivery attempt notice or contact you directly for the next delivery. The recipient should pay for the shipping fee.

5. According to tax law in Taiwan, if customers request to ship the goods overseas, we will provide commercial invoice as the receipt. The packing list is also attached in the parcel. 

6. The return and refund service is not provided for overseas orders.

7. Orders shipped outside of Taiwan may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient. If the recipient refuses the delivery of the order due to additional charges, and the shipment is to be returned or destroyed, the recipient must be responsible for the loss.

Customers from EU, you may have to pay VAT even though the value is below EUR 150.

* Limit 2 kg for tea. If it is over 2kg, the formal custom clearance is necessary.

If the net weight of tea leaves of your purchase is over 2kg, based on the rules of Japan Customs, we will provide export certificate and go through formal customs clearance procedure. So it will be shipped by other currier.

EMS Shipping fee for 2kg package.

UNITED STATES OF AMERICA 🇺🇸 - US	NT$1,500	JAPAN 🇯🇵 - JP	NT$700
CANADA 🇨🇦 - CA	NT$1,200	KOREA (Rep) 🇰🇷 - KR	NT$700
FRANCE 🇫🇷 - FR	NT$1,200	HONG KONG 🇭🇰 - HK	NT$600
UNITED KINGDOM  OF GREAT BRITAIN            AND NORTHERN IRELAND 🇬🇧 - UK	NT$1,300	INDONESIA 🇮🇩 - ID	NT$700
AUSTRALIA 🇦🇺 -AU	NT$1,100	MALAYSIA 🇲🇾 - MY	NT$700
NEW ZEALAND 🇳🇿 - NZ	NT$1,100	SINGAPORE 🇸🇬 - SG	NT$850
UNITED ARAB EMIRATES 🇦🇪 - AE	NT$700	THAILAND 🇹🇭 - TH	NT$700

 
Shipping policy

We strive to pack and ship your order in a quick and timely manner. Orders received (Monday thru Friday) will be shipped out the very next business day. You will be sent an email confirmation with tracking information. Once the item has been received by the shipping service, all inquiries about shipping should be directed to the service that you have chosen.

Items may be shipped EMS or air parcels by Taiwan Post office and will take approximately 5 to 7 business days depending on the option you have chosen. Shipping providers estimate shipping times and they are not guaranteed. We highly value your business, but please understand that delays or circumstances that are out of our control may arise.